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You can count on LockersCatalog.com by Highland Products Group to provide you with the highest quality school lockers, gym lockers, storage lockers and more. We provide our customers with exceptional service and support. Our customers have come to trust us as a solid and knowledgeable source. At LockersCatalog.com, our customers are our #1 priority. We are committed to your satisfaction and we value your business. If you are satisfied, please tell a friend and colleague, and if not, please tell us. With over 40,000 satisfied customers, Highland is a trusted source, committed to helping you with your entire site furnishing needs.
LockersCatalog.com provides a wide selection of high-quality lockers and storage, each chosen specifically to meet your needs. If you need help with a decision, our professional customer service specialists will help and advise you throughout your purchase, right through to delivery and installation.
Our ordering process is efficient and simple, ensuring that your orders will be taken quickly and will be shipped right away. We work closely with our preferred carriers to obtain the lowest shipping rates available. If you need a product that you don’t see in our catalog or on our web site, please contact us so that we may assist you in locating it.
Sincerely,
The LockersCatalog Staff |
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Sales: |
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| All web orders totaling over $1,000.00 require a signature authorization for the order to be processed. Our web order specialist will fax or email you a sales order for authorization via signature. Upon approval, please fax back the signed copy to Highland Products. Orders will not be processed prior to receiving an authorization signature. |
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Payment Options: |
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| All orders require that payment be made in full at the time of the order, unless otherwise specified. We accept MasterCard, Visa, American Express and Discover for payment. If paying by check, please make it payable to "Highland Products Group". |
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Shipping: |
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| All merchandise is sold F.O.B. our factory. All of our shipments go common carrier. We have negotiated excellent freight rates with our shipping companies and pass those savings on to you. All shipments are sent the most cost effective way and are Tailgate delivery to any commercial location on a commercial truck route. The freight companies will deliver your shipment during normal business hours, 8am – 4pm Monday – Friday. Additionally, the truck driver is under no obligation to help you unload. If you are unable to accept a shipment via this method you must select additional services for an additional charge. Please see methods below: |
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| Residential Delivery If the ship to address is not a commercial location or is not on a commercial truck route you must select residential delivery. This includes deliveries to residential locations including ‘home based’ businesses. |
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| Limited Access Delivery If the ship to address is a commercial location but is not a commercially zoned area or is an area that commercial trucks do not normally deliver to, this includes deliveries to schools, churches, and many small businesses without a loading dock facility, including ‘home based’ businesses, you must select the Limited Access Delivery option. If you have questions about your delivery locations please call our support staff at 1-888-810-6127. |
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| Liftgate Service All freight rates quoted are for Tailgate Delivery. It is your responsibility to have the personnel and/or equipment necessary to unload the material that has been ordered. If you need to have the shipment unloaded from the truck you must select Liftgate Service and the trucking company will be responsible for unloading the delivery off of the truck. They will only place the shipment on the ground and will not move it inside or move it to any other location. If you need the equipment to be moved inside you must select Inside Delivery. |
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| Inside Delivery If you need to have the equipment you are ordering delivered inside your location you must select this service. The freight company will move the equipment from the loading dock to your inside location, but will not move it up stairs or transport on any elevators. They will move the equipment inside the first available door which is decided by the delivery driver not the customer. If you do not have a loading dock, you will require Liftgate Service in addition to Inside Delivery. |
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| Construction Site Delivery shall be defined as the site of any construction of buildings, roads, bridges or other sites of construction including the entire property upon which the construction is taking place, and delivery to any facility (such as warehouses, depots, supply houses or similar facilities) located on such property. The charge provided in this service will include initial notification in the case of delivery to arrange for an agreed delivery time. |
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| Notify Before Delivery If you need to have an appointment scheduled for the delivery we can have the freight company contact you 24 hours in advance for a nominal fee. |
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| Shipping Specials: All Promotional shipping specials are for UPS Ground or standard freight within the continental USA and may include optional services for Residential Delivery, Liftgate, and Notify Before Delivery. For expedited shipping or LTL shipments that require other special services such as Limited Access Delivery; Inside Delivery, Construction Site Delivery, Trade Show Delivery you must call for a freight quote. If there is a discrepancy in the services requested and the minimum services required to delivery the product, Highland reserves the right to charge the customer for any necessary additional services provided at the time of delivery. In the event of product return for reasons other than manufacturers defect, restock fees and actual shipping charges will apply. |
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| If you have any questions regarding freight methods or have a special shipping request feel free to call Customer Service at 1-888-810-6127. We look forward to serving your needs. |
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| Assembly May Be Required Many of our products are shipped unassembled in order to minimize damage and to allow the item(s) to be packed in an efficient manner geared toward obtaining the best shipping value. |
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| INSPECTION OF SHIPMENTS We at Highland Products take extreme care to ensure that your shipment arrives in acceptable condition. On delivery, the carrier will provide you with a delivery receipt. It is vital that you verify that you have received the correct product, count the number of pieces being delivered, and inspect for damages prior to signing this document. No claims for incorrect or missing merchandise can be made unless it is recorded on this delivery receipt.Claims for concealed damages (damages that are not visually apparent through packaging) must be reported at time of delivery with some carriers, so it is imperative that you inspect your shipment for concealed damages at time of delivery.Highland Products can not be responsible for shipments not inspected by the customer at time of delivery. Damage, error, and shortage claims must be reported within 48 hours of delivery. |
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| Once you report a claim, you should keep all packaging and paperwork until the inspection process is completed. If you have a camera (preferably digital) at hand, please take a photograph of the damage. Our freight carriers and manufacturers will work expediently with us to replace or repair any damaged product. Photographs and the appropriate documentation will streamline the process. |
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| Should you have any questions about return or repair, or encounter any difficulty, please call our Customer Service Department at 1-888-810-6127. |
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Cancellations: |
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| No order can be cancelled unless first authorized and confirmed in writing by Highland Products. In many cases the products we sell are custom fabricated to order. If an order is cancelled once fabrication has begun a cancellation fee of 50% will apply. |
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Return Policy: |
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| Your complete satisfaction with all of your interactions with Highland Products is very important to us. We will accept returns of unused products in their original containers up to 30 days from shipping date subject to the following terms and conditions: |
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You will be responsible for return shipping charges. |
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Custom-made and special imprinted items are not returnable unless a defect in manufacturing is presented to us with pictures that are emailed to us prior to return. |
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Prior written approval and instructions must be issued by our Customer Service Department before any merchandise can be returned. |
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All merchandise must be properly packed and returned in its original packaging, freight Prepaid. |
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No Collect shipments can be accepted. Merchandise returned for reasons other than damage or defect will be subject to a 25% re-stocking fee. |
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If placing an order on our website we can not be responsible if you order the incorrect product or color. All return and restock fees will apply. |
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Customer is to call prior to shipping returns for authorization and return shipping instructions. |
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It is the Lockers Catalog’s policy to respect and protect the privacy of our customers and the users of our web site www.lockerscatalog.com (hereinafter referred to as “the Site”). Through this Privacy Statement, we want to reassure users of the Site that we will not sell, share, or rent user information to others in a manner different from that set forth in this Privacy Statement.
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By accessing this Site, you agree to be bound by the Privacy Statement. If you do not agree to the terms of this Privacy Statement, please do not use this Site. Each time you use the Site, the current version of the Privacy Statement will apply. Accordingly, when you use the Site, you should check the date of this Statement (which appears at the top) and review any changes since the last version.
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Placing Orders and Information Collection |
| The Lockers Catalog collects information from the users of the Site at several different points on the Site. For example, we collect and/or request information when a user: |
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Places an Order |
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Registers on the Site |
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Requests notification of an order status |
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Participates in an online sweepstakes or survey |
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Requests a Catalog |
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Submits an E-mail |
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| In order to fulfill the requests of Site users in the above instances, the user may be asked to provide contact and/or credit card information. If we have trouble processing an order, a request, or completing a delivery, this contact information will be used by lockerscatalog.com to contact the user. |
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| Gathering and Sharing of Information, Links to External Websites |
| We monitor traffic patterns on the Site for aggregate use in order to analyze trends and administer the Site so that we can improve its layout and design and permit Site personalization and streamlining to create the best shopping experience possible for our users. In order to perform analysis permitting such personalization and improvement of Site design and user experience, we may employ suitable third parties with whom we share the information necessary to accomplish these objectives. These statistics include no personally identifying information. |
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| Where appropriate, we may share aggregated statistical information with our business partners. These statistics include no personally identifying information. |
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| We use outside suppliers and delivery companies to assist in fulfilling and delivering orders. We share with them the information necessary to enable fulfillment and delivery of goods (i.e., name, address, and product order information). These third parties agree not use your information for their own marketing purposes. |
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| The Lockers Catalog may share e-mail addresses with reputable third parties in order to help The Lockers Catalog provide better service to consumers. |
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| We may provide personal identifying and account information only in special cases such as enforcement of our Terms of Site Use, or as required by law or legal process to protect and defend the rights and safety of our Site and its users. This includes exchanging information with other companies for purposes of fraud and credit risk reduction. |
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| Except as described above, Lockers Catalog will not share, sell, or rent users’ personal or credit information to any unaffiliated third parties. |
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| Consent |
| By using our Site, the user agrees to the terms and conditions set forth in this Privacy Statement and the Site Terms of Use INCLUDING ALL LIMITATIONS OF DAMAGES PROVISIONS which are an integral part hereof and the user consents to the collection and use of this information by Lockers Catalog as disclosed in this Privacy Statement. |
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| Security Information |
| Strong precautions are taken to protect the information of the users of our Site. When users submit sensitive information via the Site, that information is protected both online and off-line. |
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| We take credit card information security seriously and use a variety of technical solutions to make shopping safe at our Site. Your information is encrypted and is protected using the industry standard Secure Sockets Layer (SSL) encryption software. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. |
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| While we use SSL encryption to protect sensitive information online, we also protect user information off-line. All of the information of our Site's users, including the sensitive information mentioned above, may be accessed only by those of our employees who need the information to perform a specific job (for example, our account or customer service representatives). Furthermore, our employees are kept up to date on our security and privacy practices. |
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| Unfortunately, no data transmission over the Internet, or method of electronic storage, can be guaranteed to be 100% secure. As a result, while we strive to protect your information, we cannot guarantee its absolute security. IN NO EVENT SHALL THE LOCKERS CATALOG BE LIABLE FOR SPECIAL, INDIRECT, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, LOSS OF USE, DATA, OR PROFITS, WITHOUT REGARD TO THE FORM OF ANY ACTION, INCLUDING BUT NOT LIMITED TO CONTRACT, NEGLIGENCE, OR OTHER TORTIOUS ACTIONS, ARISING OUT OF OR IN CONNECTION WITH THE USE, COPYING, OR DISPLAY OF THE CONTENTS OF THIS SITE, EVEN IF THE LOCKERS CATALOG OR AN AUTHORIZED REPRESENTATIVE OF LOCKERS CATALOG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. |
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| If you have any questions about the security at our Site, you can send an e-mail to sales@lockerscatalog.com. |
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| Cookies |
| You may have heard of the term “cookies”. Cookies are routinely used by most, if not all, e-commerce merchants, including Lockers Catalog. A cookie is a piece of data stored on a user's hard drive through the Web browser program containing information about the user which enables us to track and personalize the Site to enhance the user’s experience. For instance, by setting a cookie on our Site, we can provide users with storage of items in a shopping cart between visits. If a user rejects the cookie, he or she may still use our Site but will be unable to access the personalized shopping experience made possible by the cookie data. If you have any questions about our use of cookies, please contact us at sales@lockerscatalog.com. |
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| Surveys and Contests |
| From time to time, we may request information from users of the Site via surveys or contests. Participation in these surveys or contests is completely voluntary, and users of the Site always have the choice of whether or not to disclose this information. Information requested may include contact information (such as name, e-mail address, and shipping address), and demographic information (such as zip code, etc.). We use such information to notify contest winners, award prizes, and analyze the Site’s traffic to improve the Site. Participants agree to receive e-mail, postal mail, and, in some cases, telephone contact from Lockers Catalog, from all of which they may later unsubscribe. |
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| Children's On-line Privacy |
| Lockers Catalog recognizes the particular importance of protecting the privacy of children. Consistent with the Children's Online Privacy Protection Act (COPPA), we will not knowingly collect any personally identifiable information from children under the age of 13. When a user makes a purchase on Lockers Catalog or one of our associated websites, the user is representing to us that they are an adult. If a child has provided www.lockerscatalog.com with personally identifiable information, we ask that a parent or guardian call 1-888-810-6127 and we will delete the information pertaining to the child from our records. |
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| Special Offers, Account Updates, and Opting Out |
| The Lockers Catalog occasionally sends our customers and the users of the Site announcements and updates that contain information about the Site’s product and service offerings that we believe to be of value to our customers and users. In order to do this, we may enhance or merge the information we collect on the Site with data from third parties for purposes of marketing products or services to our customers and users. |
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| We may communicate with the users of the Site via e-mail, fax, telephone, or postal mail in order to provide requested services, product information, notification of special offers, or in regard to customer service or payment issues relating to an account. |
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| We may communicate with the users of the Site via e-mail, fax, telephone, or postal mail in order to provide requested services, product information, notification of special offers, or in regard to customer service or payment issues relating to an account. |
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| Our e-mail messages have an “unsubscribe” feature for users of the Site who buy from us but don't want to receive e-mail about special products and offers. Users can simply click on an “unsubscribe” link located at the top of the e-mail they receive, and that e-mail address will be removed from our e-mail list. |
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| Users who do not wish to continue to receive Lockers Catalog’s catalogs and other postal mailings can e-mail, fax, or send us by postal mail the address label from their latest catalog or the information contained on the label. In addition, users who have an account on the Site can opt out of receiving postal mail by going to: http://www.lockerscatalog.com/catalogrequestunsubscribe.asp. |
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| Users of the Site can always update the personally identifying information that they have provided to Lockers Catalog simply by accessing and updating their account information on the Site or by e-mailing us at:
sales@lockerscatalog.com.
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Thanks for getting my lockers here in time for the Grand Opening of my gym.
A.S. - Sacramento, CA
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Theft is no longer an issue at my office thanks to the six-tier locker system we installed.
M.S. - Scranton, PA
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The locker system I just received matches perfectly with the school colors.
G.M.B.- Dover, DE
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Thank you for your excellent service and pricing. Our new lockers are assembled and ready to use.
D.D. - New Albany, IN
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Theft reports are down at my park now that I've installed my new locker system.
R.L. - Shreveport, LA
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